Color Me Facebook

8 01 2010

Have you been seeing colors on Facebook? Chances are, in the last few days, you’ve seen a female friend post a status change with a single word: white, tan, pink, bright blue! Chances are, some of these posts have been unnerving, as you probably feel left out of the loop on this enigmatic code of colors  (if you’re male, that’s the point).

I’ll put you out of your misery: The Facebook color posts are part of an intriguing campaign to raise awareness for breast cancer. Women post the color of the most relevant undergarment to breast cancer currently “on their person”.

Though the origins of the campaign may be unkown, one thing is certain: within days, it has spread like wild firewalls around the virtual Facebook world, evidenced by a recent post that appeared on my Facebook page:

Buddy the Elf: Black with Gold Mickey Mouse Heads.

Critics claim this crisis of color does nothing to create awareness for breast cancer, but only drives people who aren’t in on it crazy (read: guys). But I think it works on three levels

1. Backdoor Awareness: The color campaign works because it feeds into that inner monster, curiosity. It’s genius because it effectively captures our curiosity by teasing us to search for something that we might not have otherwise: breast cancer awareness. Let’s face it, though it may be one of the most serious and critical issues in our society, most people aren’t going to go online today and type in the search term breast cancer unless they’ve experienced a recent, intimate encounter with its effects. But people are more likely to be so unnerved about being out of the loop that they’ll go online and search “facebook color  posts”. This alternative entrance into the topic of breast cancer, then, serves as a backdoor to the issue for people who would otherwise not have given it much thought…and isn’t that the audience that breast cancer advocates are most interested in reaching?

2. Creating an In-Crowd Community. Let’s state the obvious for a minute: this color thing has spread like wildfire in only a matter of days (can you think of any offline campaign that has been able to do that?).  Why? Because it joined people into a “secret” (at least it’s supposed to be) club where they felt special to be a part of something “cool”. Sure, it’s high school, but it works. Little by little, facebookers who read the posts wonder what it is, want to be involved, and join the club by doing one simple thing: posting a representative color of a particularly relevant undergarment they’re currently wearing. Which leads me to the third level…

3. Pure Ease. What’s the easiest and most efficient way to get people thinking and talking about breast cancer? Hold a fund raiser where to be involved individuals have to donate money? How about a walk-a-thon, or some other athletic event that requires people to put miles into their commitment to the cause, literally? Or…how about encouraging people to post a color on their facebook page, which requires 1. no time and 2. no effort? Bingo. Color posting is a sickeningly easy way to get involved. In fact, you don’t even have to talk about your feelings, emotions, and tragedies that might be associated with breast cancer. You just have to post a color.

So…the facebook color post phenomenon raising breast cancer awareness is ingenius, and I laud its ability to get people involved in such an important cause in such an easy way…

That is…until my mom posts a color.





An Experiment in Twitter-Ology

1 12 2009

I’m teaching a digital  PR and Advertising class this semester, and recently I conducted a few experiments in Tweeting. Trying to capitalize on some of the most recent and relevant developments on Twitter, I went right for the big guns, and did a quick search on:

New Moon.

Now, if you are not familiar with the Twilight saga, or the current fascination with model-like Vampires and rugged Werewolves, which seems to have an amazing effect on girls between the ages of 10 and 50, causing them lose all reason and surrender complete mental capacity, then find any girl and ask them this question: Edward or Jacob?

At any rate, during a class on Twitter, we decided to explore the wiles of Twtter users (or Twits, as one satirical site called them) by searching the trending topic “New Moon” ON the day the movie was released.

The results were intriguing. Most of the posts included something to the effect of “Can’t wait to see New Moon” and included some other pedestrian anecdote. For example: “Took a nap, woke up, ready to see New Moon!” “Sitting in class, thinking about seeing New Moon! Jacob’s hot!” and ”Brushing my teeth, can’t wait for New Moon tonight!” Of course, there were the obligatory: “New Moon Sucks” posts and the “Check this new trailer out for New Moon” posts.

Perhaps what was most staggering about these posts…new posts on New Moon were coming in at 30 per minute, or, to paint the picture: We conducted an in class search, and by the time the results posted, we read the first one or two and I asked for any comments, 30 more posts appeared. I decided to leave the page on as we discussed Twitter, and in the space of my 1 hour and 30 minute class, we saw 9,000 posts about New Moon come up.

We surmised 3 things from this VERY informal research

1. People use Twitter to associate themselves with a fad, theme, or event as a way to label themselves. In this case, Tweets about New Moon labeled individuals as “fans” and, perhaps, part of the “real fandom” of Twilight because they were seeing it on Day 1 of the movie release. This was similarly seen in blog posts and forum posts shortly after Harry Potter and the Deathly Hallows book was released, as fans posted how quickly they finished the book (many posts simply read: Subject: Harry Potter 7. Message:  Done!)

2. People use Twitter to take sides on a current event or issue: There were probably just as many “New Moon Sucks” posts as there were “I love Edward Cullen” posts.

3. People use Twitter to connect with others who share their affinity or dislike for an event or issue or fad. Many of these posts were not rich in content, in fact, they were mostly simple accounts of intentions to view the movie. But in doing so, it appeared that New Moon Tweeters (uh…twits) were echoing the refrains of other fans, and, in doing so, building a community of fans who could share their excitement for viewing the film.

Now, these aren’t necessarily eye-popping results, but they are revealing in their own right. Twitter may be more than an “information engine”…it’s a community building engine. What’s even more astounding is that community building is taking place in 140 characters or less.

The real question is, who is harnessing this power for community engagement? And who is blowing it? …and that’s the subject of my next post.





Integrating Communication: Engaging Your Audience

6 10 2009

Too many people think that integrated marketing communications (IMC) is only about making all your messages match. At its most basic, some see IMC as branding: using the same logo, colors, and tagline in every communication piece. But in reality, IMC has little to do with making everything look the same, at least for successful IMC. No, IMC is about engaging individuals and groups across your stakeholder spectrum, through synergy and appealing to their hearts and minds.

For Example: Queensland, Australia’s “Best Job in the World” Campaign:

This campaign embodies IMC. It’s about building relationships and engaging stakeholders, through an innovative message that is carried and translated across multiple media channels.

oh…and in case you want to know which video application won?

Epilogue:

A successful IMC campaign should have continuity, and a sense of permanence to it. Of course, this was fully built into the Queensland campaign:

http://www.islandreefjob.com/





Power to the Classroom?

27 09 2009

So, President Obama thinks kids need even MORE time in the classroom? Typical.

I think we’re all missing the point. Kids need more time with parents who are willing to teach their kids. If Obama wants to fix America’s problems, he’ll write legislation that requires parents to show their kids an iota of attention, and build a society centered on the family.

A wise man once said: No success outside the home can compensate for failure inside the home.





Know your Target Audience OR In which the President Didn’t know His

9 09 2009

My kids asked me if they could listen to Obama’s speech about education. I had nothing wrong with it, remembering the classic speech from Ronald Reagan to the nation’s children after the Challenger blew up.

After the fact, though, it turns out that this was nothing like “The Great Communicator’s” speech, as complaints labeling it “propaganda” and “brainwashing” seem to be the common reaction.

My complaints don’t necessarily fall on political lines, however. No. My biggest problem with Obama’s speech is that he missed his target:

He gave a “don’t quit school” speech to kids who aren’t old enough to realize that quitting is an option.

I’m not worried about my kids, they’ve got two teachers as parents…but we should probably be worried how horribly off the mark Obama was in this regard.

From a communication perspective, it shows that 1) to make a great speech, you have to know your audience and 2) Even the president can get so wrapped up in good intentions, that he can fail rule number 1 in public speaking.

Compare Obama’s speech to Reagans, and I think the picture becomes clearer:





Cult-Celebrity Branding: A lesson from the NBA

9 04 2009

Any theorynpractice regulars will know of my bias towards covering the NBA on this blog (I’m sorry, it’s just fun to pull out public relations learnings from stuff that happens in the NBA, for good or for bad). This one I couldn’t help but bring out. And I’ll start with a question:

How do you build a cult-celebrity inducing brand? 

Tapping into pop culture and gaining a following that transcends mere consumer favoritism is arguably the Holy Grail for many companies.  In fact, there have been a slew of books written about it, and yet, it’s anything but an exact science.

The fact of the matter is, it may very well be serendipitous, a combination of being in the right place at the right time, and viewed by the right people–especially if they’re keen on satire…Today’s example comes from, where else?, the Los Angeles Lakers, where a relatively under-known player has garnered some major attention. Sasha Vujajic, from Slovenia, is a 3 point specialist for the Lakers, who is often fondly referred to as “The Machine”. The nickname has a fuzzy origin, either initiated by Kobe Bryant, who said he’s a machine, or by Vujajic, himself, who said he shoots like a machine. One Laker fan decided to run with it, and has created a buzz-worthy set of videos, including a game vlog built around The Machine character.

Now, the video is a crude representation of Sasha, and could even be considered offensive. Though, taken in fun, it could also be considered invaluable publicity for the Lakers. Vujajic’s response, though somewhat ambivalent (see video below), may be a valuable lesson for other companies that may find their brand interpreted perhaps incorrectly in the spotlight.

The Lesson:  Run with it (with in reason). Celebrity and popularity, unfortunately, are up to the audience, and, therefore sharing brand building with fans, customers, etc., may be essential in building a cult brand, even if it doesn’t represent the company’s own intended image.





Leadership Lessons from the Easter Egg Roll

4 04 2009

This is a tale of leadership mayhem, good (albeit faulty) intentions, and unintended consequences…and perhaps, there may be something to learn from in it…

Every year, the White House puts on a big shin dig Easter Egg Hunt  Roll, where anyone can come and enjoy the season on the White House lawn. Usually there are hundreds of things for the kids to do, free games, free food, celebrities, and photo-ops with everyone from the Easter Bunny to Mr. McFeely. 

The only “price of admission” has been your own determination to sit in line overnight to get tickets. Last year I weathered the chilly late winter weather and lived the life of a vagabond in line outside of the White House for tickets. It was cold. It was exhausting. But it was worth it, because, in the end, I showed my true-blue American patriotism to take my kids to an event that they would never forget (Trust me, I took enough pictures to make sure they NEVER would).

This year, while waiting for the day and night to go vagabond again, my wife and I were dismayed to find that *someone* had changed the routine, and put the tickets online. For the sake of fairness, inclusion, and reaching a welcoming hand out to anyone and everyone (you know, the American way), the process was made electronic so all could access this truly American event…

At least that was the intention.

Nevermind that people who camp out all night are vicious, die-hards who are quick to call “no cutting!” Never mind that everyone from local hotel conceirge’s to less-fortunate downtown residents without a permanent home (Yes, homeless people) charge upwards of $100 to wait in line on behalf of someone.  Nevermind that this is a unique one-time a year event, almost as unique as a local sports team winning a game. No…this was for the American Way!

The result: the tickets were gone in minutes, and the only place to find them is on Craigslist selling for $50 a pop.  And notwithstanding White House efforts to stimy online sales, no amount of policing of ticket hawking will stop the tide.  It wouldn’t have been half as frustrating if the white house site was prepared for the millions of hits it would get and didn’t crash so often. People ended up camping out in front of their computer for 24 hours trying to get tickets.

So what do we learn here? Unintended consequences can ruin good intentions. And I think it’s a leadership lesson, above anything else. All too often in leadership, someone may come up with a good idea and latch onto it. Offer Easter Egg Roll tickets online! Fantastic idea! Think of the praise for such an innovative idea! And while many may say leadership is born in good ideas, such as this one, it’s not the idea that makes the leader, it’s a leader’s foresight that determines his or her leadership acumen–as in the foresight to see the consequences of offering tickets to Obama’s first Easter Egg Roll to an online world with millions starving for an opportunity to make a buck, or 50.

Then again, maybe I’m just peeved that thanks to change in standard operating procedures, I don’t get to take my kids to the Easter Egg Roll, and someone from Colorado is selling my tickets to the highest bidder….

I like my other reasoning better though.





The NBA: It’s PR-Tastic!

5 03 2009

you’ve got to love the NBA. With each new season, David Stern seems to out-do himself in reaching out to the broadening and emerging publics that support (or could support) the NBA.  In a stunning new move, the NBA introduced Noche Latina or an appreciation night for all things Latino.

In response, several teams donned jerseys in Spanish…well almost (including my Lakers):ept_sports_nba_experts-256693482-1236181230Nice move by an organization that recognizes its rapidly expanding public-base. But, I would have liked to see them take it a step further. Adding a “los” to the team name doesn’t exactly equate spanish translation. I say: don’t hold back NBA, let’s translate the names completely:

Los del Lago (the Lakers)

Los Sol (the Suns)

Los Caliente (the Heat)

Los Cohetes (the Rockets): which is an interesting case in and of itself, as the Rockets added a Chinese flair to their jersey and logo as soon as they drafted Yao Ming several years ago…so, I guess you could call them the first Chinese-Hispanic fusion team!

ept_sports_nba_experts-4703945-1236186663





Forget the jersey, let’s talk about a FedEx Holiday

17 02 2009

As you probably know, I love highlighting unique cases of public relations where public interest and opinion clash with corporate agenda.

I found one such example browsing sports news this morning. In an unprecedented display of love for a Fortune 500 company, Memphis opted out of flying the corporate colors of FedEx on a special FedEx appreciation night. Apparently, the jersey (pictured below), would cause a local and national enrage about capitalism gone awry…

Well, I say, what’s worse? Displaying the corporate colors or dedicating an night to “appreciate FedEx”? I mean, isn’t it bad enough that FedEx has now become a verb for sending package (even when we plan on sending it via UPS)? Why aren’t we talking about turning a non-commercial basketball exhibition into a corporate-endorsed activity? Euro jerseys don corporate emblems, and NASCAR drivers are ad incarnates for their sponsors. I guess if you consider this is an NCAA-no-corporate-endorsements-allowed event, then you can say otherwise…

But at issue here, says I, is why aren’t we questioning FedEx Appreciation night? Maybe it’s a matter of diverting attention with this about-face on using the corporate colors on the jersey. You may disagree with me, but backing off on using the corporate colors sure looks like they’re diverting attention, and it seems like the type of stuff that gets PR practitioners derided rather than praised…





Surprise, Surprise

30 01 2009

AP NEWS ALERT: Exxon Mobil shatters US record for annual profit

The economy is down to a 25-year low. Layoffs are at an all time high. And somehow, Exxon Mobil is turning a profit…and not just a good profit, but its breaking ITS OWN RECORD for a US Company.

Somehow, I don’t think many of us are surprised. In fact, I don’t think any level of public affairs can change the brewing suspicion that Exxon Mobil has been pillaging our wallets. Piracy at the gas pump.