Creating Recognition for Employee Recognition

15 08 2008

Long it has been argued that, in spite of exponentially larger budgets that marketing and advertising maintain, that public relations activities actually have a more profound effect on corporate brand, reputation, and even consumer behavior. I recently put together a case study of one such organization that uses public relations to build a successful brand: O.C. Tanner.

The article was published today in PRSA’s PR Journal, my first article published in a peer-reviewed journal. Have a look:

http://www.prsa.org/prjournal/summer08.html





Becoming Quirky? PR enters the blogging world

12 08 2008

This last week I was at the Association for Education in Journalism and Mass Communication conference in Chicago, and presented my research on bloggers and public relations. Kaye Sweetser at Univ. of Georgia surprised me when she said she would be videoing it and posting it on her site. Here’s the video…and THANKS Kaye!





A Boy, His Tiger, and Qualitative Research

1 08 2008

You want the story WITHOUT animals? This question, asked by the young Pi Patel in Yann Martel’s triumph Life of Pi of two inquisitors researching into the ship-wrecked boys’ survival story featuring seven months at Sea with a Bengal Tiger is the essence of qualitative research, in my mind.

(A bit of background: I have just finished listening to Life of Pi on CD while I have concurrently been burying my head in qualitative research books taking copious notes–is there any other way to take notes?–in preparation for my comprehensive exams in September)

I have come to the conclusion that, for good or bad, a researcher will get what he or she wants in research, and Pi Patel’s loaded question of his two inquisitors at the end of Life of Pi is a perfect representation of the pitfalls of bias in research. Incredulous of Pi’s story about surviving 7 months at sea in a lifeboat with a Bengal Tiger, the inquisitors press Pi for a different story–one without animals.

I wonder how often we enter a research project–theories in hand, and solution-stamp ready to be applied, but unwilling accept an answer we have not prepared for. We talk of validity, reliability, generalizability, and any other word you can tack -ability onto, to evaluate the usefulness of a research project. But in the end, I think the accuracy–the truth–of a research project comes down to evaluating what you’re looking for, and how willing you are to be surprised. In Life of Pi, Pi rails against the inquisitors who have a problem with “hard to believe” elements of his story–explaining that it isn’t that they have a problem believing, it’s that they don’t like being surprised. You set out on a research quest(ion) and you get an answer. The answer that surprises you is the one that you hoped you wouldn’t get. The “Validity” of your research then, lies in your ability to believe. AND, how you rationalize the answer. Did ask the right questions? Could this have led to the “wrong” answer? Did you ask the right person? Could there be another explanation?

In the end, if you want the story without animals–that’s the one you’re going to get.

Note: If you have not read Life of Pi, you should. If for anything, the last 3 or so chapters are the quintessential treatise on research methodology.





First Peer-Reviewed Article to be Published

25 07 2008

Great news. The PRSA journal appropriately entitled, Public Relations Journal, will be publishing my study on public relations, branding, and marketing at O.C. Tanner, entitled “Creating Recognition for Employee Recognition” (the paper that won the Plank Top Student Paper award at the International Communication Association). The article will be available at the link below, shortly:

http://www.prsa.org/prjournal/

Here’s a fun shot of me at the Bledcom Conference (taken by a professional photographer no less!…that’s why I look so professional).





What’s the difference between Fish and Chips and Violence?

24 07 2008

Apparently, one can’t be a name in New Zealand, and the other can.

Frankly, I think it’s about time we start cracking down on poor name choices. I have heard of too many people wanting to name their kid “Braxton Hicks” or some other unfortunate name…





PR as Education

21 07 2008

In May, I won the Plank Award for Graduate Student Research at the International Communication Association conference in Montreal for a paper I did on PR as education. O.C. Tanner, a global employee recognition firm, focuses its communication efforts on educating organizations about the merits of employee recognition.

That was my first research paper I produced as a doctoral student, and I’ve always been intrigued by other examples of organizations/individuals emphasizing education in public relations efforts. Why? Because teaching is an important interactive experience, where one individual edifies the other. It represents one of the noblest efforts. I think that’s why it is so effective. I can think of no better way to build a relationship than when someone reveals the tricks of the trade, the secrets of success…which is why I like this video, below, of Barenaked Ladies’ front man Ed Roberts teaching viewers how to play one of the band’s popular songs. I think there’s also an evident level of Grunig-ian Two-Way Symmetrical communication here too…

One other thing I like about this is bands seem so loathe to share their music. Anyone who has gone to a music store to purchase a book on playing a song on guitar, piano, etc., knows the frustration I have felt so often…the notes usually reflect what the singer sings, not what he or she plays.

Anyway, good public relations, kudos to BNL.





PR from the Bathroom

15 07 2008

Not quite sure what it is about toilets and PR, but for some reason, some of the more interesting examples of PR seem to come from the lavatory (here too).

Maybe it’s the intimacy of the situation. I’ve said it before, online technology provides the intimacy organizations/groups/etc. seek in creating relationships with strategic publics. What better intimacy than sharing the personal confines of the organizational “throne”…as the Rock Group, Barenaked Ladies, have demonstrated quite well in a new PR campaign on YouTube:

Here, Ed Roberts of the Barenaked Ladies fame, records and distributes through YouTube, low-budget, seemingly webcam quality, songs produced in the bathroom.

Simply Brilliant.

The value of intimacy, sacrificing perfectly honed, crafted, and designed productions in favor of imperfect and seemingly unrehearsed productions in order to relate to publics, is so underappreciated in PR discussions. The producers of The Blair Witch project discovered this value over a decade ago, when they produced a low-budget film that attained cult classic status because of the raw artform it used.

Videos like the one above by BNL represent PR as art, rather than science, and a real understanding of an organization’s public (in this case, the fans, who crave an insider, up-close-and-personal access to the band). This raw viral video form also depicts an organization as human, an organization that makes mistakes…and thus, an organization that is more real (which might entail posting bloopers, which BNL also does on YouTube).





Guerrilla PR? Bledcom 2008

9 07 2008

I spent the weekend in Slovenia, speaking at the Bledcom 2008 Conference where the theme was Integrated Marketing Communication, exploring the relationship between Marketing and PR in Integrated Marketing Communication. I was lucky enough to be a part of one of the more controversial panels.

IMC Panel at Bledcom in Slovenia: L-R: Dejan Vercic, Me, Paul Willis and Ralph Trench

Quick background: There is an established discontent between Marketing and PR…and this clash is amplified in the Academic World. Many scholars are concerned that Marketing will threaten the credibility of PR and sorely limit what PR is to merely publicity and promotion.

So, I have to admit, I’m not surprised that the panel I was on was so controversial.

I spoke on PR in marketing mix modeling, and how organizations are evaluating PR activities against sales…often considered a no-no, because PR’s value transcends superficial sales figures (a point I agree with to some extent, though I don’t agree with scholars who think you can’t connect relationships with revenue).

Two other presentations on the same panel were even more intriguing (read: controversial).

Dejan Vercic and his wife Ana Vercic set out to prove that an Editorial has more impact on consumers than an Ad…only to find that the difference is negligible. (I was actually shocked by this…in an age when Advertising is supposed to be dead, you’d think editorials would carry serious credibility…)

But perhaps the most heated debate came from a presentation by Ralph Trench and Paul Willis from Leeds, UK…on public relations’ inclusion in guerrilla marketing.  Ethics in PR is a huge deal…as it should be, but the word “ethics” in PR often gets translated into transparency. When Trench and Willis discussed some successful PR campaigns where a leading alcohol manufacturer created a new brand and used guerrilla PR techniques to get the word out (i.e. not being up front about the parent company), some in the audience were more than a little upset. One raised her hand and said she would teach her PR students to ignore such tactics (I guess she’s never heard of P&G, who don’t put their name prominently on ANY of their products).

Now…I do believe in ethical  PR. I believe in transparency, too. But teaching students to ignore such tactics only makes the problem worse…because when they get into the work force, they’ll be under-skilled (PR is quite often used behind the scenes in a “guerrilla” fashion to create hip and trendy brands) and, students won’t have a clue how to manage viable communications tactics like Guerrilla Marketing.





Rochambeau and Internet News

23 06 2008

For the past few weeks I have been doing some in-depth research on technology and journalism, and one thing I have concluded is that online technology is requires a new approach to journalism–one that gets the audience involved. It’s a reader-experienced based model–no more of the age-old rhetoric: “Just the facts mam.”

Now, news is emotional. News is personal. News is a story in the dramatic sense….in other words, it’s nothing like the AP report I found online today on the Rock Paper Scissors championship in Las Vegas.

http://cosmos.bcst.yahoo.com/up/player/popup/index.php?cl=8432301

After watching this clip, I thought: That’s it? What about the experience? What happens there? So many questions of curiosity. And then I was struck by just how badly journalists blow it by sticking to the traditional model. And intuition tells me, a good majority of journalists are still blowing it.





Afraid of Transparency?

15 06 2008

David Stern

I’ve blogged on this topic before, but since I’m an avid NBA fan, I can’t help but touch on the ongoing NBA controversy. David Stern seems adamant on toeing the line on his stance on officiating in NBA games: Rule number 1) the Referees may be human, but they are always right 2) If any doubt arises, refer to rule number 1. It’s almost as if the Commisar (I like that title for Stern better than Commish) is putting everything on the integrity of his refs. And for a sport that is SO influenced by officiating (Curt Schilling in his blog of Game 2 of the finals said refs determine the game more than any other sport), this may make sense…or does it?

Tim Donaghy, the referee who reportedly bet on NBA games he officiated, came out this week claiming other NBA games were fixed…Stern’s reaction? Donaghy’s just a convicted felon taking everyone he can down with him to save himself. It’s almost as if Stern is afraid of being open and upfront with his most important public: the NBA fan. As more and more allegations come out reinforcing suspicions by NBA fans, Stern continues to toe the line. Maybe it’s time for the NBA to open up to the fans and not only allow NBA scrutiny, but openly discuss the league’s own scrutiny of its refs. If nothing else has been learned about communication technology in 21st century business–the most important lesson is this: The public WILL be informed whether you like it or not, it’s up to you to decide who’s going to inform them. And in a transparency focused society, that informant had better be you, or you’re going to be staring down the barrel of a public relations disaster.