Cult-Celebrity Branding: A lesson from the NBA

9 04 2009

Any theorynpractice regulars will know of my bias towards covering the NBA on this blog (I’m sorry, it’s just fun to pull out public relations learnings from stuff that happens in the NBA, for good or for bad). This one I couldn’t help but bring out. And I’ll start with a question:

How do you build a cult-celebrity inducing brand? 

Tapping into pop culture and gaining a following that transcends mere consumer favoritism is arguably the Holy Grail for many companies.  In fact, there have been a slew of books written about it, and yet, it’s anything but an exact science.

The fact of the matter is, it may very well be serendipitous, a combination of being in the right place at the right time, and viewed by the right people–especially if they’re keen on satire…Today’s example comes from, where else?, the Los Angeles Lakers, where a relatively under-known player has garnered some major attention. Sasha Vujajic, from Slovenia, is a 3 point specialist for the Lakers, who is often fondly referred to as “The Machine”. The nickname has a fuzzy origin, either initiated by Kobe Bryant, who said he’s a machine, or by Vujajic, himself, who said he shoots like a machine. One Laker fan decided to run with it, and has created a buzz-worthy set of videos, including a game vlog built around The Machine character.

Now, the video is a crude representation of Sasha, and could even be considered offensive. Though, taken in fun, it could also be considered invaluable publicity for the Lakers. Vujajic’s response, though somewhat ambivalent (see video below), may be a valuable lesson for other companies that may find their brand interpreted perhaps incorrectly in the spotlight.

The Lesson:  Run with it (with in reason). Celebrity and popularity, unfortunately, are up to the audience, and, therefore sharing brand building with fans, customers, etc., may be essential in building a cult brand, even if it doesn’t represent the company’s own intended image.





Leadership Lessons from the Easter Egg Roll

4 04 2009

This is a tale of leadership mayhem, good (albeit faulty) intentions, and unintended consequences…and perhaps, there may be something to learn from in it…

Every year, the White House puts on a big shin dig Easter Egg Hunt  Roll, where anyone can come and enjoy the season on the White House lawn. Usually there are hundreds of things for the kids to do, free games, free food, celebrities, and photo-ops with everyone from the Easter Bunny to Mr. McFeely. 

The only “price of admission” has been your own determination to sit in line overnight to get tickets. Last year I weathered the chilly late winter weather and lived the life of a vagabond in line outside of the White House for tickets. It was cold. It was exhausting. But it was worth it, because, in the end, I showed my true-blue American patriotism to take my kids to an event that they would never forget (Trust me, I took enough pictures to make sure they NEVER would).

This year, while waiting for the day and night to go vagabond again, my wife and I were dismayed to find that *someone* had changed the routine, and put the tickets online. For the sake of fairness, inclusion, and reaching a welcoming hand out to anyone and everyone (you know, the American way), the process was made electronic so all could access this truly American event…

At least that was the intention.

Nevermind that people who camp out all night are vicious, die-hards who are quick to call “no cutting!” Never mind that everyone from local hotel conceirge’s to less-fortunate downtown residents without a permanent home (Yes, homeless people) charge upwards of $100 to wait in line on behalf of someone.  Nevermind that this is a unique one-time a year event, almost as unique as a local sports team winning a game. No…this was for the American Way!

The result: the tickets were gone in minutes, and the only place to find them is on Craigslist selling for $50 a pop.  And notwithstanding White House efforts to stimy online sales, no amount of policing of ticket hawking will stop the tide.  It wouldn’t have been half as frustrating if the white house site was prepared for the millions of hits it would get and didn’t crash so often. People ended up camping out in front of their computer for 24 hours trying to get tickets.

So what do we learn here? Unintended consequences can ruin good intentions. And I think it’s a leadership lesson, above anything else. All too often in leadership, someone may come up with a good idea and latch onto it. Offer Easter Egg Roll tickets online! Fantastic idea! Think of the praise for such an innovative idea! And while many may say leadership is born in good ideas, such as this one, it’s not the idea that makes the leader, it’s a leader’s foresight that determines his or her leadership acumen–as in the foresight to see the consequences of offering tickets to Obama’s first Easter Egg Roll to an online world with millions starving for an opportunity to make a buck, or 50.

Then again, maybe I’m just peeved that thanks to change in standard operating procedures, I don’t get to take my kids to the Easter Egg Roll, and someone from Colorado is selling my tickets to the highest bidder….

I like my other reasoning better though.





The NBA: It’s PR-Tastic!

5 03 2009

you’ve got to love the NBA. With each new season, David Stern seems to out-do himself in reaching out to the broadening and emerging publics that support (or could support) the NBA.  In a stunning new move, the NBA introduced Noche Latina or an appreciation night for all things Latino.

In response, several teams donned jerseys in Spanish…well almost (including my Lakers):ept_sports_nba_experts-256693482-1236181230Nice move by an organization that recognizes its rapidly expanding public-base. But, I would have liked to see them take it a step further. Adding a “los” to the team name doesn’t exactly equate spanish translation. I say: don’t hold back NBA, let’s translate the names completely:

Los del Lago (the Lakers)

Los Sol (the Suns)

Los Caliente (the Heat)

Los Cohetes (the Rockets): which is an interesting case in and of itself, as the Rockets added a Chinese flair to their jersey and logo as soon as they drafted Yao Ming several years ago…so, I guess you could call them the first Chinese-Hispanic fusion team!

ept_sports_nba_experts-4703945-1236186663





Forget the jersey, let’s talk about a FedEx Holiday

17 02 2009

As you probably know, I love highlighting unique cases of public relations where public interest and opinion clash with corporate agenda.

I found one such example browsing sports news this morning. In an unprecedented display of love for a Fortune 500 company, Memphis opted out of flying the corporate colors of FedEx on a special FedEx appreciation night. Apparently, the jersey (pictured below), would cause a local and national enrage about capitalism gone awry…

Well, I say, what’s worse? Displaying the corporate colors or dedicating an night to “appreciate FedEx”? I mean, isn’t it bad enough that FedEx has now become a verb for sending package (even when we plan on sending it via UPS)? Why aren’t we talking about turning a non-commercial basketball exhibition into a corporate-endorsed activity? Euro jerseys don corporate emblems, and NASCAR drivers are ad incarnates for their sponsors. I guess if you consider this is an NCAA-no-corporate-endorsements-allowed event, then you can say otherwise…

But at issue here, says I, is why aren’t we questioning FedEx Appreciation night? Maybe it’s a matter of diverting attention with this about-face on using the corporate colors on the jersey. You may disagree with me, but backing off on using the corporate colors sure looks like they’re diverting attention, and it seems like the type of stuff that gets PR practitioners derided rather than praised…





Surprise, Surprise

30 01 2009

AP NEWS ALERT: Exxon Mobil shatters US record for annual profit

The economy is down to a 25-year low. Layoffs are at an all time high. And somehow, Exxon Mobil is turning a profit…and not just a good profit, but its breaking ITS OWN RECORD for a US Company.

Somehow, I don’t think many of us are surprised. In fact, I don’t think any level of public affairs can change the brewing suspicion that Exxon Mobil has been pillaging our wallets. Piracy at the gas pump.





A Sign of the Times

23 01 2009

I like to find quotes that reveal, perhaps, more than what the quoted thought he or she was communicating. Here’s one that I just couldn’t ignore, from an article in Yahoo Finance about the sagging economy, and consumers’ new aversion to spending…

“People are so scared they’re starting to save.”
-Howard Davidowitz, chairman of New York-based retail consultant and investment bank Davidowitz & Associates.

I don’t know if this is more a tongue-in-cheek comment, or indictment of the American way of life.





Branding the Presidency

9 01 2009

A book I’d like to see Obama write in 10 years: “My Trip to the White House, Or, How I Used Time-tested Branding Strategies to Win the Presidency”

–Obama, if you’re reading, I get royalties for the name, or I at least get a dedication in the acknowledgements section…just a thanks BG?–Then again, maybe I’ll write the book..

From his original logo in which the O doubles for a sunrise (or is it a sunset?) to just about everything else in his campaign, Obama branded himself into popularity. I don’t think we’ve had a president with such pop-celebrity in at least a generation. And yet, he came out of virtually nowhere to take the entire media world by storm.  And…it’s all thanks to branding. Either that or his charismatic personality and emotional leader persona…

Now, as even after he’s won, he’s still going.  Only this time, he’s going Comic-Con…

Obama Spider-ManYep, Obama’s now infiltrated the Geek demographic.    Not to mention, he gets a glowing recommendation from Marvel Editor-in-Chief: “It was really, really cool to see that we had a geek in the White House. We’re all thrilled with that.”

It doesn’t matter which way you lean on the President-elect, you’ve got to recognize his unique branding approach to winning…

Note to McCain: It might have been a closer race if you would have done more for you logo than slap your name on a blue background and underline it.  That, and maybe if you had chosen a different running mate.





Ogilvy Blog: Social Media and PR

11 11 2008

John Stauffer interviewed me for Ogilvy’s 360 Digital Influence blog at the Grunig Lecture a week or so ago. Here’s the interview he posted on the blog:

I enjoyed the conference and the chance to hear from John, who discussed public relations and social media, and offered some interesting insight on measurement and evaluation. Frankly, I think these are the kinds of discussions we need to be having–practitioners and academics need to work together to navigate PR’s relevance in social media, and create innovative ways to use the medium to help organizations build relationships with a public base that is evermore technologically savvy and has more access to interact with organizations on a personal level.





The First Annual Grunig Lecture

4 11 2008

I had the supreme opportunity to attend the Univ. of MD’s first annual Grunig Lecture this past Thursday. This inaugural event in what is to be an ongoing series at UMD was appropriately themed around the timely-issue of public relations and social media.

A few tidbits I found particularly interesting:

  • First, a little shameless self-promotion. Following the introductory hour and half of round-table discussions, a few of my students approached me all agast because what I had been saying for the last few months (that the future of PR is social media, and their success in the field will depend greatly on how well they can manage that space) was right on target. What can I say? It’s nice to be validated in your opinion, even if it takes someone else (or even two or three someone elses) to prove it to your students.
  • I enjoyed an hour long round-table discussion from Ogilvy’s Online Strategy guru John Stauffer.  I found it particularly interesting how focused Ogilvy is on bringing clients into the online space using digital points and metrics as evaluation. I think we’re seeing an unprecedented era in public relations in which practice is led by measurement. And this is most likely because it CAN be.  More interesting than how beneficial social media is for enhancing public relations’ reach and relationship-building with publics is the conversation around just how much easier social media makes it to evaluate public relations.  And I think that web visits, page ranks, and unique views are just the tip of the Iceberg here.
  • On a side note: I was honored to be interviewed by John for the Ogilvy blog, and trusting that my answers to his questions were somewhat intelligible, I’ll be posting a link to the blog once it’s up.
  • Richard Edelman, the CEO of the agency that bears his name, was the keynote speaker. His remarks were engaging, as he sought to show how social media is redefining PR’s role in the organization. He introduced a public engagement model of public relations which I’ll discuss a little more extensively in an upcoming post.  He also made a bold declaration, saying that the future of public relations will be played out on SMS and mobile technology, more than it will be played out on blogs, Facebook, and other social media resources. I have to say that I had never considered that, but it makes perfect sense. If the drive for information is driven by immediacy, I can’t imagine any more immediate tool than an Apple 3G.




Light at the end of the tunnel

27 10 2008

So, admittedly, it’s been I’ve been a little absent from blogging…but rest assured, it hasn’t been for naught. I have just completed my written and oral comprehensive examinations for my doctoral program, and will be defending my dissertation prospectus on December 19th. This is where the rubber hits the proverbial road for me…and I’ve been planning for my research topic for the last two years, having done several related and even pilot studies.

The topic: Integrated Public Relations

One question that keeps nagging me is how does public relations fit into an integrated environment? And by public relations, I mean much more than just the publicity-type.

Research has focused primarily on the nature of integration and marketing’s role in integration. In fact, case studies I’ve been reviewing show how public relations is used primarily as publicity, aiding marketing’s efforts to sell a product or service or build a firm’s brand or reputation. However, I think that it goes much deeper than that. PR is more than just publicity, and my aim is to build a model for public relations in an integrated communication environment.

I get the impression that there is an underlying need to explore this. As I posted earlier, I was at a conference in Slovenia three months ago that was dedicated to integrated communications. I expected a defining symposium, where, as scholars, we proposed the unified future of the integration of communications. Instead, the conference, though beneficial in its varied topics and research, had no realy unifying theme or definition of integrated communication, which is probably representative of actual practice. Integration may be a topically thrown together initiative, with each communication function vying for a role.

What we need is an understanding of public relations and integration. We need to define public relations’ role beyond publicity or promotion, and clarify what integration can and should look like in the process.

I have my own assumptions going into the project, one of which revolves around PR as relationship-building. It’s one of the few things that truly differentiates PR from Marketing. Public Relations builds relationships with distinct stakeholders or organizational publics. I think there is a real opportunity here to redefine public relations as relationship cultivation and distinguish it from marketing activities like promotion and publicity.